Last updated: 17 September 2026
At Ihya Collection, we want you to be happy with your purchase. If you are not completely satisfied with an item, you may have the right to cancel your order and return the item in accordance with applicable UK consumer law and the terms below.
For most items purchased online, UK consumer law gives you the right to cancel your order within 14 days after the day you receive your goods.
After telling us that you wish to cancel, you will normally have a further 14 days to send the goods back to us.
These cancellation rights do not affect any other statutory rights you may have.
To cancel an order, please contact us at:
Email: contact@ihyacollection.com
Please include your order number and confirm that you wish to cancel your order.
You may use your own wording when contacting us. You do not need to use a specific cancellation form.
Items should be returned without undue delay and, where possible, in their original condition and packaging.
Please take reasonable care of the items while they are in your possession. You may inspect an item as you would reasonably be able to do in a shop.
If an item has been handled beyond what is necessary to establish its nature, characteristics and functionality, we may be entitled to make a deduction from the refund where permitted by law.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Unless the item is faulty, damaged, incorrect or we have agreed otherwise, you are normally responsible for the direct cost of returning an item when exercising your statutory cancellation right.
If we have sent you a faulty, damaged or incorrect item, please contact us before returning it so that we can provide appropriate instructions.
When you validly cancel an order, we will refund the payments we have received from you, including the standard delivery charge where required by law.
We will normally issue the refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier, subject to applicable legal requirements.
Refunds will normally be made using the same payment method used for the original transaction, unless we agree otherwise.
We will not charge you a fee for receiving a refund.
If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs showing the issue.
Your statutory rights remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.
Certain goods may be excluded from the statutory cancellation right where a legal exception applies.
For example, this may include goods that are personalised or made to your specifications, or certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Where an exception applies to a particular product, we will provide the relevant information before you place your order.
Sale items and promotional items are covered by the same statutory consumer rights as full-price items.
A reduction in price does not remove or reduce your legal rights.
We do not currently offer automatic exchanges.
If you would like a different product, colour or size, please contact us. Depending on the circumstances, you may need to return the original item and place a new order.
If you have any questions about returns, cancellations or refunds, please contact us:
Ihya Collection
Email: contact@ihyacollection.com
Website: https://ihyacollection.com/
Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.
