Last updated: 9 September 2026
Ihya Collection respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and the rights you have in relation to your personal information.
This policy applies to information collected through https://ihyacollection.com/ and when you contact or purchase from Ihya Collection.
Ihya Collection is a UK-based sole-trader online modest fashion and Islamic lifestyle store.
We sell products including hijabs, modest fashion accessories, Islamic books and other Islamic products.
Business name: Ihya Collection
Website: https://ihyacollection.com/
Email: contact@ihyacollection.com
Postal address: [Insert your business correspondence address]
For data protection purposes, Ihya Collection is responsible for the personal information described in this Privacy Policy.
Depending on how you interact with our website, we may collect:
This may include:
Your name
Billing and delivery address
Email address
Telephone number
Order details
Products purchased
Information you provide when contacting us
Information you provide when creating a customer account
Information you provide when requesting a return, refund or other customer support
When you pay for an order, your payment may be processed by third-party payment providers such as Stripe or PayPal.
We do not normally receive or store your full payment card number or card security code on our website.
Payment providers process payment information according to their own privacy policies and security procedures.
When you use our website, certain technical information may be processed, such as:
IP address
Browser type
Device information
Operating system
Website activity and interaction information
Security and fraud-prevention information
Some of this information may be collected automatically by our website, hosting provider, security services or third-party services.
We may use your personal information to:
Process and fulfil your orders
Take and process payments
Arrange delivery
Provide order confirmations and updates
Communicate with you about your order
Handle returns, refunds and complaints
Provide customer support
Manage customer accounts
Maintain and improve our website
Protect our website against fraud, abuse and security threats
Comply with legal and regulatory obligations
Keep appropriate business and financial records
Respond to enquiries and requests
We will only use your personal information where we have a lawful basis to do so.
Depending on the circumstances, we may rely on the following lawful bases under applicable UK data protection law:
We may process information where it is necessary to enter into or perform a contract with you, such as processing and delivering an order.
We may process information where necessary to comply with legal obligations, including accounting, tax, fraud prevention and other legal requirements.
We may process information where it is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.
Examples may include maintaining website security, preventing fraud, improving our services and managing our business.
Where consent is legally required, we will ask for your consent before processing your information for that purpose.
You can withdraw consent at any time where we rely on consent as our lawful basis.
When you place an order, we use your information to process and fulfil the order.
This may include using your name, contact details, billing information, delivery address and order information.
If you create a customer account, we may retain information associated with that account so that you can manage your orders and account details.
You may also place an order using guest checkout where available.
We use third-party payment providers to process payments securely.
These may include:
Stripe
Stripe may process payment and transaction information in accordance with its own privacy policy.
PayPal
PayPal may process payment and transaction information in accordance with its own privacy policy.
We do not control how these independent payment providers process information under their own privacy policies.
To fulfil an order, we may share relevant information with delivery or postal providers.
This may include your name, delivery address, telephone number and information necessary to deliver your order.
We only provide information reasonably necessary for fulfilment of the delivery service.
We take reasonable steps to protect our website, customers and payment systems against fraud and misuse.
Our payment and website systems may use fraud-prevention and security technologies.
For example, PayPal Payments on our website uses Google reCAPTCHA for fraud and card-testing protection.
Google may process technical information and information about interactions with the reCAPTCHA service in accordance with Google’s applicable policies.
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function, including cookies required for shopping basket, checkout, security and other essential website functions.
Where cookies or similar technologies are not strictly necessary, we will seek consent where required by applicable law.
You can manage certain cookie preferences through the cookie controls provided on our website and through your browser settings.
We may update our use of cookies from time to time as our website and services develop.
We may use analytics or similar technologies in the future to understand how visitors use our website and improve our services.
Where applicable, non-essential analytics or tracking technologies will only be used in accordance with applicable consent requirements.
We will update this Privacy Policy if our use of such technologies materially changes.
Depending on the circumstances, we may share relevant personal information with:
Payment providers such as Stripe and PayPal
Delivery and postal providers
Website hosting and technical service providers
Website security and fraud-prevention providers
Professional advisers where necessary
Government, regulatory or law-enforcement authorities where we are legally required to do so
We do not sell your personal information.
We only share information where there is a legitimate reason and, where appropriate, only the information necessary for that purpose.
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
This may include relying on an adequacy decision or appropriate contractual safeguards where required.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period depends on the type of information and why we need it.
For example, order and financial records may need to be retained for legal, accounting and tax purposes.
Information relating to customer enquiries may be retained for as long as reasonably necessary to deal with the enquiry and any related matter.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Depending on the circumstances, you may have rights under applicable data protection law, including:
The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your information in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
You may exercise your rights by contacting:
We may need to verify your identity before responding to certain requests.
If we send marketing communications where consent is required, we will only do so where we have an appropriate lawful basis and, where required, your consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
Unsubscribing from marketing communications will not affect service messages relating to orders or transactions.
Our website is not specifically directed at children.
We do not knowingly collect personal information from children for purposes that require parental consent.
If you believe that a child has provided us with personal information in circumstances where this should not have happened, please contact us.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
The latest version will be published on this page.
We recommend checking this page periodically for updates.
If you have concerns about how we use your personal information, please contact us first:
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
Information about making a complaint is available from the ICO:
https://ico.org.uk/make-a-complaint/
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Ihya Collection
Email: contact@ihyacollection.com
Website: https://ihyacollection.com/
Postal address: [Insert your business correspondence address]
